Welcome to Vertim. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General
- These Terms & Conditions govern your use of our website, products, and services.
- By purchasing from us, you acknowledge that you have read and agree to these terms.
2. Products & Services
- We strive to ensure all product descriptions, prices, and availability are accurate.
- Prices are subject to change without prior notice.
- Product images are for illustration purposes and may slightly differ from the actual product.
3. Orders & Payments
- All orders must be fully paid before shipping or collection.
- We reserve the right to refuse or cancel any order in case of errors or suspected fraud.
- Payments made are non-refundable but eligible for exchange in line with our Return & Exchange Policy.
4. Shipping & Delivery
- Orders are delivered within 1–3 business days after payment confirmation.
- Free shipping applies for orders above KES 130,000; otherwise, a flat rate of KES 400 is charged.
- Delivery timelines may vary depending on product availability and customer location.
5. Returns & Exchanges
- Products can be returned within 14 days of purchase if in original condition.
- Only exchanges are allowed; no cash refunds are provided.
- For more details, please refer to our Return & Refund Policy.
6. Limitation of Liability
- We are not responsible for damages resulting from misuse, improper handling, or unauthorized modifications of products.
- Our liability is limited to the value of the product purchased.
7. Intellectual Property
- All content on our website, including logos, images, and text, is the property of Vertim and may not be copied or reproduced without permission.
8. Privacy
- Your personal information is collected and processed in accordance with our Privacy Policy.
9. Governing Law
- These Terms & Conditions are governed by the laws of Kenya.
- Any disputes arising shall be resolved under the jurisdiction of Kenyan courts.
10. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us:
📞 Phone: +254 723 111 010
📧 Email: info@vertim.co.ke
📍 Location: Accra Road, Accra Towers, 1st Floor, Shop 2, Nairobi, Kenya